General Terms and Conditions

Effective from: 1 April 2025

Introductory provisions

These General Terms and Conditions ("Terms") govern the rights and obligations between Grow-App s. r. o., with its registered office at Černyševského 1287/10A, 851 01 Bratislava – Petržalka, Company ID No. 56846398, registered in the Commercial Register of the Municipal Court Bratislava III, Section Sro, Insert No. 186934/B ("Provider"), and the Customer in connection with the creation and use of an Application and services provided through an Application and/or Web Application.
Unless a contract provides otherwise, the Customer acknowledges that the Application and Web Application, including modifications and changes, are protected works under Act No. 185/2015 Coll., the Slovak Copyright Act, as amended. Without notifying the Provider, the Customer may not distribute, reproduce or otherwise use them in a manner different from the use permitted under these Terms.
The legal relationship between the Provider and Customer lasts for the period specified in the contract. Either party may terminate it in accordance with the termination provisions of these Terms.

"Provider" means Grow-App s. r. o., Černyševského 1287/10A, 851 01 Bratislava – Petržalka, Company ID No. 56846398.
"Customer" means any natural or legal person who places a binding or non-binding order for the Provider's services.
"User" means any natural or legal person with a user account in an Application or Web Application.
"Parties" means the Provider and Customer.
"Application" means an application intended for mobile devices running Android and/or iOS.
"Mobile Device" means a phone, tablet or other device meeting the hardware and software requirements for installation and use of an Application.
"User Account" means an account created in an Application or Web Application that is accessible through both and enables use of certain features.
"Web Application" means an internet application and/or website intended for computers and mobile devices running Android, Windows and/or iOS.
"Business Partner" means any natural or legal person who has familiarized themselves with these Terms.

These Terms establish the conditions under which mobile-application, web-application and/or supplementary services, including subsequent application management, are provided.
Mobile-application development begins with an introductory meeting at which the Provider identifies the Customer's needs and presents a quotation. Acceptance of the quotation leads to a contract specifying the conditions for creating the work.
During development, the work remains the property of the Provider. Ownership after completion and handover is defined in the relevant contract.
After acceptance of the quotation and signature of the contract by both parties, the Provider issues an advance invoice for the agreed amount, payable within seven calendar days of delivery. An invoice sent to the email address stated in the contract is considered delivered.
After the Application is delivered and accepted, the Provider issues an invoice for the remaining amount, payable within fourteen calendar days of delivery.

The Customer must comply with generally binding laws of the Slovak Republic and accepted standards of conduct when using an Application or Web Application.
The Customer agrees to comply with the current version of these Terms.
The Provider agrees to enable the Customer to use the Application and Web Application.
The Provider agrees to maintain continuous access to the User Account through the Application or Web Application.
The Provider may temporarily interrupt access for the time strictly necessary to update or maintain the Application, Web Application and/or hardware. The Customer is not entitled to damages for such an interruption.
The Provider is not entitled, solely at its own discretion, to implement or remove Application elements and features where the changes could affect operation.
The Provider does not guarantee that the Application and/or Web Application will be accessible from every device.
The Provider may temporarily interrupt or restrict a service without breaching these Terms in cases of misuse. Misuse includes unlawful activity or communication, distribution of malicious code or unsolicited messages, copyright infringement, interference with network security, unauthorized data access and overloading the Provider's systems.
Services are provided "as is". The Application is not intended for entities subject to special regulation. The Provider is not responsible for the content of data supplied within the services.

The Provider is not liable for damage caused to a User by a defect in an Application or Web Application.
The Provider is not liable for damage caused by an Application or Web Application being unavailable or non-functional, by a User Account being unavailable, or by events beyond the Provider's control.
The Provider is not liable for damage caused to a User by the Customer.

Consent or refusal under this section applies throughout the contractual relationship, from the date consent is given until the contract ends, for no longer than ten years. The Customer may withdraw consent at any time.
The Provider agrees to follow the relevant principles governing collection, use, sharing and processing of personal data described in the separate Privacy Policy.

The Provider is responsible for defects only where they expressly prevent use of the Application and/or Web Application, the Customer has demonstrably notified the Provider, and the Provider has failed to correct them within five working days.
If the Customer encounters a defect or deficiency, they may contact technical support at info@grow-app.sk.

A contract may end only for the reasons and by the methods stated in it or under applicable Slovak law.
The Parties may terminate a contract at any time by mutual written agreement.
Either party may withdraw from a contract in the event of a material breach. Failure to perform an obligation properly and/or on time constitutes a material breach.
The Customer and/or Provider may terminate a contract without stating a reason by giving thirty calendar days' notice.
Withdrawal or notice of termination must be delivered by registered post to the registered address of the affected party.

If the Customer is dissatisfied with how a complaint was handled or believes the Provider infringed their rights, the Customer may request a remedy at info@grow-app.sk.
If the Provider rejects the request or does not respond within thirty days, the Customer may initiate alternative dispute resolution under Act No. 391/2015 Coll.
The competent alternative-dispute-resolution body is the Slovak Trade Inspection, Central Inspectorate, Bajkalská 21/A, P.O. Box 29, 827 99 Bratislava, Slovakia.

Signing a contract creates the contractual relationship. The contract includes these Terms in the version effective on the signing date and as subsequently amended.
The Provider may unilaterally change, update or supplement these Terms at any time, particularly because of operational needs or legislative changes.
If any provision is found invalid, the validity of the remaining provisions is not affected.
Contractual relationships not governed by these Terms are governed by the applicable laws of the Slovak Republic.
These Terms become valid and effective on 1 April 2025.